Profile Information: When you create a personal profile on MyCoop, we collect personal details such as your email address, name, phone number, and physical address, including your apartment number. We may also receive personal information about you from your building’s Manager or other external sources. MyCoop is designed for users over the age of thirteen (13) and does not intentionally collect information from children under 13. Should we learn that we have collected personal information from a child under 13, we will delete that information promptly.

Interactions with Members: MyCoop offers the benefit of communicating and sharing content with other members of the network, including private messaging. These interactions are confidential and not visible to the broader community.

Third-Party Products: Occasionally, MyCoop may present offers from third parties. We only share your identifiable information with third-party marketers with your explicit consent, obtained separately for each occasion. If you engage with third-party products through our platform, your information sharing will be subject to the third party’s privacy policy.

Data Management

Modification/Deletion: You have the freedom to delete your account at any time, which will remove all content you’ve provided, except for content incorporated into building-specific discussions, which may be retained for continuity.

Server Logs and Cookies: We automatically gather information about your website visits and interactions, using technologies like server logs, to improve our services, and analyze trends.

Web Beacons: We use web beacons in our website and emails to monitor user engagement. These beacons may be from us or our service providers, used for analytical purposes.

Usage of Information

Your information supports the delivery of MyCoop services, account management, and user support. While service-related communications are mandatory, you can manage your preferences for other types of communications through your account settings.

Information Sharing

With Service Providers: We partner with third parties to facilitate our services. These providers have limited access to your information, strictly for performing their services, and are obligated to protect your information.

Legal and Safety Reasons: We may share your information when necessary to comply with the law, protect our rights, or ensure the safety of our users and the public.

Business Transfers: In the event of a business transition, such as a merger or acquisition, user information may be among the transferred assets.

Legal Basis for Processing

We process your information based on several legal grounds, including providing our services, with your consent, for compliance with legal obligations, and to protect vital interests.

Security Measures

We employ security measures like SSL encryption to protect your information, though no security system is infallible. We encourage you to use strong passwords and keep your login details confidential.

International Users

Our servers are hosted in the United States, and by using MyCoop, international users consent to the transfer and processing of their information in the U.S. or other countries.

Policy Updates

We reserve the right to update this privacy policy. Any changes will be posted on our site, and continued use of MyCoop after these changes will constitute acceptance of the updated policy.

For further inquiries or concerns, please contact us at hello@mycoop.com